FAQ
We Install Leading Boiler Brands. At The Lowest Prices.
24 Hour Boiler Help Line
Frequently Asked Questions
Here is a list of answers to the most frequently asked questions. If you can’t find the answers to your questions please contact us using our online chat.
01.
General Questions
What can I expect on installation day?
Our engineer will arrive with your boiler and all the necessary parts. They usually arrive between 8-10am but they will call to let you know when they will arrive.
Our engineers will carry out the work to the highest possible level, making sure they protect any areas in which they work and cleaning up any areas in which they have worked.
Do I need to do anything pre-installation?
We only ask that you clear the areas in which the engineers need to work to give them access.
What happens to my old boiler?
Your old boiler and associated parts will be taken away from your home on the day of installation and recycled. If you would like to keep your old boiler, just let the engineers know on the day.
If your old boiler contains asbestos then we would need to arrange a specialist asbestos removal contractor, at an additional cost. If you’re unsure if your boiler contains asbestos, please give us a call at 0333 320 7800
Will the tanks in my attic be removed?
Yes, these will be decommissioned and taken from your home. On the rare occasion, your tanks are full of sludge it is advisable that they are left in situ to dry and removed at a later date.
Will my back boiler be removed?
Yes, it will. All associated pipework will be decommissioned and/or reconnected where required.
Will the engineer protect my home with dust sheets?
Yes, your engineer will fully protect your home before the installation commences with dust sheets.
Is my shower compatible with a new combi?
Low-pressure showers cannot usually take the new high pressure entering them and may leak internally. It's best you check this with the manufacturer of the shower to see if possible. In the case that it is not compatible a new high-pressure shower is required.
Will I be left with heating and hot water overnight?
Probably not if this is a conversion from a standard boiler to a combi. However, you will have cold water and in most scenarios, your gas back up and running. It's always best to stipulate your requirements with the engineer before the installation takes place.
System Filter, what’s that?
When we supply a system filter with the installation - this is fitted to your central heating return pipework and collects any residue that builds up in the system, before it goes in to the boiler. The filter is cleaned out on an annual boiler service.
What is a Smart Thermostat?
Smart Thermostats are boiler controls that manage your heating/hot water. They work on radio or wifi frequency / signal and a receiver will be wired into your boiler. The engineer will then site an appropriate position agreed by yourself for the thermostat itself, and you can control your boiler from there.
What type of boiler do I have?
If you do not have a hot water cylinder and tanks in your attic then it is likely you have a combi boiler. If you do have a hot water cylinder and tanks in the attic, then it is likely you have a standard or back boiler unit. If you just have a hot water cylinder and no tanks in the attic it is likely you have a system boiler.
02.
Services Info
How long do installations take to complete?
Typically a combi to combi, standard to standard and a system to system swap takes up to 1 full day. A conversion from a standard boiler to a combi can take up to 2. In the event of unforeseen circumstances, these may be slightly longer.
Is my boiler registered with Gas Safe Register?
Yes, all boilers we install are registered with Gas Safe. This is completed once we register your boiler with the manufacturer.
Is my boiler registered with Oftec?
Yes, all oil boilers that we install are registered with Oftec. This is completed once we register your boiler with the manufacturer.
Do I get a guarantee/warranty with my boiler?
Everything you purchase through The Boiler Team is covered under your guarantee/warranty and is automatically set up for you.
Will my gas pipework be upgraded if required?
Yes, your gas pipework will be upgraded if required. This is included in your quotation.
Will my oil pipework be upgraded if required?
Yes, your oil pipework will be upgraded from the new Fire Valve and Filter, directly to the boiler. This is included in your quotation
What Worcester boilers do you sell?
We supply all Worcester Bosch boilers from Life/Style range, I range, Ri / System range, Heatslave, Danesmoor and the Worcester Heat Pump & Hybrid range.
What System Filter do you supply?
We supply Worcester Bosch and Adey Filters.
Do I need to register my warranty/guarantee?
No, this is completed by The Boiler Team.
03.
Emergency Questions
Should I repair or replace my boiler?
It really depends on the cost of the boiler repair - they can be quite costly and in a lot of cases will only be a matter of time until another boiler repair is needed. Our new boilers come with a minimum 5-year manufacturers guarantee, so any future boiler repair is free of charge. Modern-day combi boilers are also a lot more efficient which can save you up to £360 per year on your central heating bills.
Will the system be flushed?
Yes. Every boiler installation is chemically flushed. We also add inhibitors to your central heating system to protect against corrosion.
How long is the Guarantee/Warranty on a new boiler?
Our boiler manufacturers provide between a 5 and 10-year guarantee or warranty on your new boiler.
What does the Guarantee/Warranty cover on a boiler?
It covers all boiler breakdowns for the warranty period specified by the manufacturer. It covers parts and labour providing you meet the manufacturer's requirements on the guarantee - this usually requires you to get your boiler serviced annually by a Gas Safe or Oftec engineer.
Do I need to service my boiler annually?
It is important to service your boiler annually not just to maintain your boiler manufacturer's guarantee/warranty but to ensure your safety.
The Boiler Team will send you annual reminders, so you don’t have to worry.
24 Hour Boiler Help Line
The customer service team at Boiler Team in Port Talbot is available around the clock to assist you. Get in touch anytime for expert guidance and assistance, along with free quotes on all your heating requirements.
24 Hour Boiler Help Line
0333 320 7800